Contact us
Email mob.surge.support@gulpgames.com. Please include your player ID (Settings, at the bottom) and, for a purchase problem, the store receipt or order number. Without the player ID we cannot find your profile, because there is no account.
Playing the game
- New to the game, or stuck on a level? The Game Guide covers how to play, every gun and zombie, powers, upgrades, Survival, rewards and the shop.
Purchases
- Missing a purchase? Open Settings and tap Restore Purchases. Restore is also in the Shop and VIP screens.
- Refunds are handled by Apple or Google under their policies: request them through your App Store or Google Play purchase history.
- VIP subscriptions renew automatically until cancelled in your Apple or Google subscription settings. Deleting the game does not cancel a subscription.
Progress
- Your progress saves on your phone and, when you are online, to our servers.
- There is no login, so progress belongs to the phone it was made on. Reinstalling on the same phone keeps it.
Your data
- Delete everything from inside the game: Settings, then Delete My Data. It cannot be undone.
- Turn off personalised ads in Settings, Privacy Choices (where the law requires it), or in your phone's advertising settings.
- Read the full Privacy Policy and Terms of Service.